Terpenes UK

10/10

I had an issue with a courier delay on an order that was meant to arrive next day. While the delay itself was frustrating, Terpenes UK’s response was exceptional. They called me back immediately after my email, took the situation seriously, and went far beyond what most companies would do. They included free samples with my original parcel and even sent out an additional bottle via Royal Mail at no cost to ensure I wasn’t left waiting again. What stood out was not just the compensation, but the way they handled it. Fast communication, genuine concern, and practical action to fix the problem rather than excuses. This is a company that clearly values its customers and stands behind its service. — Mohammed Saleh

Review by Mohammed Saleh Sohail Mamoon from London